Under attack right now? Call 437-880-2051. We answer 24/7.
24/7 cyber emergency help
Hacked email, ransomware or a suspicious payment? Get help now.
Talk to a certified security technician, not a call centre. We lock attackers out, find what they touched and get your business working again, any time of day or night.
Calling from the affected business? Use a phone you trust, and don’t reply from the compromised email account.
Request urgent help
Fill in the form and we’ll call you straight back. If systems are down or money is moving, phoning 437-880-2051 is always fastest.
Send the form
Tell us your name, phone number and what’s going on.
We call you back
A SinghIT technician calls you as soon as possible, day or night.
We take it from there
We contain the problem first, then help you recover and report.
Prefer to talk?
Our emergency line is open 24/7. A real technician picks up, day or night.
Do these four things while you wait
Disconnect, don’t switch off
Turn off Wi-Fi or unplug the network cable on the affected computer. Leave it powered on so evidence is kept.
Change passwords from another device
Use a different, trusted phone or computer to change the password of the affected account.
Stop the money
If a payment has gone out, call your bank right away. The faster they act, the better the chance of recovery.
Warn people by phone
Tell your accounts team and key clients to ignore recent requests to pay or change bank details.
Is it your email? Follow our full guide: Business Email Hacked? A Step-by-Step Guide for the First Hour
What SinghIT does next
Lock it down
We reset accounts, end every attacker session and remove their sign-in methods and hidden mail rules.
Find out what happened
We check sign-in and mailbox logs to see how they got in and what they touched.
Get you working again
We clean affected devices, restore files from backup and bring your email back under your control.
Stop it happening again
Multi-factor authentication, 24/7 monitoring through our SOC and staff training, so the next attempt fails.
Emergency IT questions, answered
What counts as an IT emergency?
Anything that is putting your data, money or ability to work at risk right now: a hacked email account, ransomware or locked files, a fake invoice or payment request, unexpected sign-in alerts, a suspected data breach, or critical systems that are down.
Should I turn off my computer if I think it has been hacked?
Usually not. Disconnect it from the network by turning off Wi-Fi or unplugging the cable, but leave it powered on. Switching it off can destroy evidence that helps us work out what happened.
My business email was hacked. What should I do first?
Change the password from a different, trusted device, then call us. Our step-by-step guide walks through everything to do in the first hour, including checking for hidden inbox rules attackers use to stay in.
Should we pay a ransomware demand?
Talk to us before you pay anything. Paying does not guarantee you get your files back, and you may be able to recover from backups. We help you assess the damage, recover what you can and report the incident.
Can you help if we are not a SinghIT client yet?
Call us on 437-880-2051 and tell us what is happening. We will tell you straight away how we can help.
How do we stop this happening again?
Multi-factor authentication, tested backups, staff training and 24/7 monitoring stop most attacks. Book a free security check and we will show you where your gaps are.
Free guides from our Help Centre
Step-by-step instructions you can follow right now.
Not an emergency?
Book a free, no-obligation security check and close the gaps before anyone finds them.
437-880-2051
contact@singhit.com
solutions@singhit.com